Shipping Guidelines

Privacy Statement

  Any personal information that you supply to Outdoor Distributors, OutdoorDistributors.Com or its affiliates will not be sold or released to anyone (unless required by law). 

  Shipping information will be supplied only to our shippers for delivery purposes only.
  Credit card information is kept confidential and will only be viewed by persons processing the credit card.
  Upon occasion, your Credit Card company may contact us for verification of your 
cardholder information for your protection. We first verify their credentials before releasing information and release only the information required for purchase verification.
Our shopping cart uses "cookies" to keep contents of shopping cart, but will function if cookies
are disabled. These are not "tracking cookies" and are not used to gather information from
your computer.
  Your name, address,  e-mail address or telephone number will never be sold or distributed.

 Shipping  Charges

Orders are shipped U.S. Postal Service  Parcel/Global Service or UPS GROUND     unless you specify otherwise. Delivery time may vary with your location. If you need faster service, let us know. (We can arrange faster shipping times at an additional charge)

 

 International Orders (Including Canada and Mexico)

All levy's, taxes, excises, duties, surcharges, exchange rates, imposts, or other charges applicable to the order  are the sole responsibility of the customer (You).   We do not charge these fees, nor collect them in behalf of your Country, If you have questions concerning these charges, contact your appropriate government officials. We do not have any rates on such charges.   All payments shall be made in United States dollars and the exchange rate shall be as provided by the customer's credit card issuer. We reserve the right to refuse any order.

    We carry THOUSANDS  of parts  in our inventory, and have many more available through our suppliers. No warehouse can carry all parts for all mowers though; Rare or odd parts may  have to be ordered directly from the the OEM suppliers and will take additional time.     

Pricing and Information

 All prices are supplied to us by the equipment manufacturers. We make every effort to keep
this information correct and up to date, but all prices, descriptions, availability, and other 
conditions, are subject to change as the Manufacturers see fit. 
We will try to notify you of any changes concerning your order, but we are not responsible
for the outcome or impact of these changes.

Safety

  We sell parts. We hope you have the ability and knowledge to install them. If you can't please
find someone who can. We want you as a repeat customer...with all the appendages the
Good Lord gave you. SAFETY FIRST!
                                      'nuff said.

Exchange & Return Policies

 ALL Returns  Must FIRST be  authorized by the personnel at
 Outdoor Distributors  before   returning. Call us at  (877)70-PARTS. 
Authorization number MUST be written on the package.

ANY ITEMS SHIPPED BACK WITHOUT 
 AUTHORIZATION NUMBER WILL BE RETURNED 
TO YOU AT YOUR EXPENSE. 


  No returns after 30 days will be accepted.

NO RETURNS ON ELECTRICAL PARTS OR
 ELECTRICAL ITEMS.
Warranty repair or replacement only.

NO RETURNS ON WHOLE GOODS, SPORTING GOODS,
 ENGINES, OR SHORT BLOCKS TRANSAXLES OR DECKS.
NO RETURN ON INSTALLED PARTS!
Warranty repair or Warranty replacement only.

• All items must be returned within 30 days of receipt of your order, un-used and in 
  sellable condition. Installed parts are only returnable for exchange if defective.
  
  

• We are not responsible for unseen delays for "special ordered" items, or production delays as  they are beyond our control. We will, however, notify you if an item is on "backorder" as soon as we become aware of it,  and give you the opportunity to cancel your order. 
  

• If we have made an error in parts shipped, we will assume only the responsibility of purchase price, and shipping both ways. Items are to be returned in new condition and shipped in the manner  we specify. You will not be charged a restocking fee.
  

• All Warranties are those of the parts manufacturers. Outdoor Distributors neither offers nor implies warranty of any type for products sold by us or through our services. If you 
  have a warranty claim, Please let us know, and we will put you in contact with the
   part manufacturer.
  

• All Returns are subject to  a 15% restocking fee.
    Shipping charges are not refundable.
  
  

• "Special Order" items are not returnable.
   (Decks, Baggers,  Engines, Accessories, and factory ordered parts.)
  

• If we have sent you a part that is wrong, and you provided the part number, you are responsible for all return freight and any incurred expenses.
  

• NO RETURNS ON ELECTRICAL PARTS.
  

• This statement may not include all information applicable to all circumstances.
   If you have any questions not covered in this statement, please contact us.
  
  `

• We reserve the right to refuse service to anyone.